Refund policy

If a plan isn't right for you, you can get your money back within 14 days of any payment.

Who can get a refund

Any payment for Pro or Team is refunded in full, whether it's your first payment or a renewal, and whether you paid by card or by invoice. When we refund a payment, the plan it paid for ends. Nothing is deleted: your first three models online stay editable, and the rest can still be viewed, copied to your device, or saved as files.

How to request a refund

Plans are sold by Paddle.com Market Ltd (Paddle), our reseller, which handles payments and refunds. To ask for a refund, reply to the receipt Paddle emailed you, find your purchase at paddle.net, or write to hello@toro4n.com and tell us the email address you paid with. The money goes back the way you paid, usually within a few days.

After 14 days

Payments older than 14 days can't be refunded, but you can still cancel your plan in Account → Billing and invoices. You'll keep the plan until the end of the period you've paid for, and it won't renew. When a Team's manager removes seats, the price is adjusted for the rest of the period. This policy doesn't limit your legal rights as a consumer, and Paddle's buyer terms also apply.